At Claude Marsal®, we respect the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, and protect your personal information. Please read this policy carefully to understand our practices regarding your data.
What Information We Collect
We collect both personally identifiable and aggregate information from site visitors. Personal information refers to any information that can identify you specifically, such as your name, address, email address, etc.
Here are the categories of personal information we may collect:
- Contact details such as name, email, postal address, and phone number when you create an account, make purchases, submit inquiries, request information, or provide feedback.
- Payment information such as credit/debit card number, security code, and billing address when you make a purchase.
- Demographics such as age, gender, location, and preferences when you provide those details voluntarily in surveys, contests, or profile information.
- Online identifiers such as IP address, browser type, device information, and operating system.
- Purchase history including details about products you have purchased from us.
- Social media information if you interact with our social media accounts like Facebook or Twitter.
We also gather aggregate data which refers to information that does not directly identify you, but it still provides helpful context about how you interact with our website. Aggregate data we collect includes:
- Website traffic statistics such as pages visited, time spent on pages, and referral sources.
- Search terms used to reach our site.
- Device data such as screen size, browser language, etc.
- Location information such as country and city level geolocation data.
How We Use Your Information
We use the information we collect for the following purposes:
- Fulfilling orders including processing payments, delivering products, sending order confirmations and updates.
- Providing customer service such as responding to queries, handling returns, providing support, and investigating complaints.
- Improving our website by monitoring site metrics, understanding user journeys, identifying issues, and optimizing based on user interactions.
- Marketing and communications including sending promotional emails, social media communications, and notifications about new products you may like based on purchases or interests. You can control marketing emails through your account settings.
- Advertising including remarketing and displaying relevant ads to you on other sites you visit. You may opt out of remarketing by adjusting your browser settings.
- Analytics to analyze site traffic, user behavior, and sales data to improve our services and user experience.
- Legal compliance to comply with applicable laws where we operate and share information with law enforcement if required.
- Fraud monitoring and prevention to detect and prevent fraudulent activity on our site.
We only process your personal information for the purposes outlined in this policy or notified to you. We do not sell or share your data with third parties except contractors working on our behalf or as required by law.
Third Party Services
We may utilize third party services such as payment processors, email providers, marketing automation platforms, web analytics, fraud monitoring, etc.
These service providers may access or store information so they can perform services on our behalf. They are contractually obligated to safeguard your data and only use it for the intended purpose.
Data Retention
We retain personal information for the length of time required to fulfill the purposes outlined in this policy, unless a longer retention period is required for our legal compliance or to protect our interests. For example:
- Account information is kept until you close your account.
- Order information is retained for 5 years after the order date for accounting purposes.
- Marketing data is kept until you unsubscribe or opt-out.
- Aggregated analytics data may be retained indefinitely to understand site usage over time.
Your Privacy Choices
You have certain choices available regarding our use of your personal data, including:
- You may opt-out of marketing communications by following the unsubscribe process outlined in any email or updating your account settings.
- You may request changes or deletion of your personal data by contacting us and we will process the request in accordance with applicable laws.
- You may select cookie preferences using your browser settings to accept or reject certain cookies. You may also set Do Not Track preferences.
- You may modify or delete profile information you have voluntarily provided by logging into your account.
- You may opt-out of remarketing by adjusting your browser settings to prevent specific ad networks from collecting data.
We aim to comply with all reasonable requests as required by local law, but retaining certain information may be required for our legitimate business purposes.
Data Security
We have implemented technical and organizational security measures in an effort to safeguard your personal information in our care. Such measures include:
- Secure server protocols (SSL/TLS) to encrypt sensitive data in transit.
- Limiting access to your personal data only to employees who need it to perform their jobs.
- Training for employees regarding our data security policies and practices.
- Using firewalls and endpoint protection software to prevent unauthorized access.
However, no system can be completely secure. We cannot guarantee the complete security of your information.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect or process any personal data from children under 16 years without parental consent. If you believe we may have collected information from a child without permission, please contact us so we can promptly delete this data.
Changes to this Policy
We may revise this Privacy Policy from time to time to reflect changes to our business, legal requirements, and user expectations. If we modify our policies and procedures, we will post the updated Privacy Policy on our website. We encourage you to periodically check this page for the latest version. Continued use of our services constitutes acceptance of any revised policy.
Contact Us
If you have any queries about our Privacy Policy or how we process your personal data, please contact our Data Protection Officer at:
Email: [email protected]
Phone: +33 1 40 33 95 00
Address: Claude Marsal Perfumery, 29 Rue de L’Odette, 06140 Vence, France
You may also file a complaint with the relevant supervisory authority if you feel we have not adequately resolved an issue.
We appreciate you taking the time to understand our Privacy Policy. We are committed to fulfilling our obligations under applicable data protection laws and safeguarding your personal information.